Accessibility

Multi-Year Accessibility Plan

Read our 2023-2027 multi-year accessibility plan.

Alternate formats of all our documents can be provided upon request by email at info@alfred-plantagenet.com or by phone at (613) 673-4797 extension 230.

Accessible Feedback Process and Information Policy

Accessible Feedback Process:

In accordance with the AODA’s Integrated Accessibility Standards Regulation (IASR), our organization is committed to ensuring that our feedback process is accessible to people with disabilities.

You may provide feedback via:

• Email at info@alfred-plantagenet.com
• Phone at 613-673-4797
• In-person (by appointment)
• Mail
• Alternate formats upon request

All feedback will be directed to the appropriate department and responded to in a timely manner. Alternate formats and communication supports are available upon request.

Accessible Information Policy:

Our organization is committed to meeting the communication needs of persons with disabilities, in accordance with Section 12 of the AODA Integrated Accessibility Standards Regulation (IASR).
We will provide or arrange for accessible formats and communication supports for persons with disabilities:

• Upon request
• In a timely manner
• At a cost no greater than the regular cost charged to other persons

Available Accessible Formats and Communication Supports

We currently provide the following accessible formats and communication supports upon request:

• Large print
• Audio recordings
• Electronic formats (e.g., accessible PDFs, Word documents)
• Plain language summaries
• Captioning and transcripts for video/audio content
• Communication supports such as reading assistance or support from staff

We will consider requests for other accessible formats or supports on a case-by-case basis and will do our best to accommodate all reasonable requests.

Consultation Process for Accessibility Needs

When a person with a disability requests accessible information or communication support, we will:

1. Acknowledge the Request: Confirm receipt of the request and explain the next steps.
2. Consult with the Requester: Work directly with the individual to determine their accessibility needs and preferred method of communication. This may involve discussing:

• • The nature of the information required
  • Assistive devices or services they use
  • Preferred formats or supports (e.g., Braille, plain language, etc.)

1. Determine Feasibility: Assess how the requested format or support can be provided efficiently and affordably. If it is not feasible, we will propose a suitable alternative that meets the individual's needs.
2. Confirm and Deliver: Provide the requested format/support in a timely manner, at no extra cost, and confirm delivery with the requester.

Commitment with Respect to Accessibility Planning

The Township of Alfred and Plantagenet agrees:

1. To improve access to premises, installations and services for its personnel and citizens with disabilities on a continuous basis;
2. To include people with disabilities in the elaboration and review of its accessibility plans; and
3. To ensure quality services to all the members of the community who have disabilities.

Accessibility Compliance Report

• Download the 2023 Accessibility Compliance Report
• Download the 2021 Accessibility Compliance Report

You must download and open the document with Adobe Acrobat Reader 8 (application) or higher.

Annual Status Report

• 2022 Annual Status Report

Review 

The work group on accessibility must make sure that the plan is updated regularly and that its implementation is checked regularly.

The following factors must be examined on an annual basis to identify accessibility barriers, which need to be eliminated or prevented:

• Material installations
• Site plan
• Services provided and execution of programs for staff members
• Services provided and execution of programs for the general public
• Policies and practices relating to interviews, hiring, promotion and human resources;
• Technologies
• Communication and information infrastructure
• Customer service offered to people with disabilities

Work Group for the Enforcement of the Accessibility Plan

 If you have any question, you can consult members of the work group.

View the 2015 Accessibility Plan